Animal Health Guarantee:
All animals are guaranteed to be healthy, properly fed, and accurately sexed. If you encounter any issues or are not completely satisfied with your purchase, please contact us within 24 hours of receipt. (Be sure to take photos of your new arrival for future reference.)

Shipping (Domestic):

Conditions:

• Upon receiving your reptile, please send us a photo within 24 hours to document its condition. Email this to sales@dynastyreptiles.com. Retain the box and contents for two weeks in case a return is necessary.
  
• We cannot guarantee the temperament of the reptiles. You may request an assessment, and we will provide our best judgment, but keep in mind that our handling may differ from yours.
• All reptiles listed on our site are the exact animals shown in the images. However, some photos may be slightly older as we regularly update our inventory with 50-75 new listings every 10-14 days. For an accurate understanding of a specific snake, please contact us with its SKU number.
• We may require ID verification via email for transactions exceeding $500 or when billing and shipping information does not match.
• It is the customer’s responsibility to do the research necessary on any animal being purchased. This includes but isn’t limited to issues that certain genes may carry. As it is well known in the Ball Python hobby, several genes can exhibit neurological issues. The most prevalent being the wobble or corkscrew exhibited by some snakes carrying the following genes: Spider, Spotnose, Woma, HGW, Champagne, and many other combos. By purchasing a genetic morph you agree and understand that animals which have been genetically designed to look that way are all capable of exhibiting issues associated with genetic mutations. 
• Issues: As stated above if you have any concern with the reptile you received within the first 24 hours let us know and we will go over the issue. If there is any concern you have with the reptile you received at any point, it’s always best to send us an email the day you observe the issue even if it’s something minuscule. That way we have record on email if we need to reference an issue at a later time. However, sending notice is not enough– if we ask for further details (photos, videos, information, etc.) they must be provided in a timely manner in order for us to assist you. 
• Returns: We strive to send quality reptiles to avoid any returns. If there is something wrong with the reptile you received within the first 24 hours, received an incorrect reptile or after communications regarding an issue that never got resolved, we will cover the shipping charges on the return. Any other return that we accept that does not fit in the above requirement will require shipping charges to be covered by the buyer. Those shipping charges are for the shipping to the customer and shipping charges to return to us. (This goes for items with free shipping as a shipping charge has been paid). Shipping charges will vary depending on location.
• If you have any concerns regarding your snake not eating, contact us. We will ask for a variety of information on current care and once we have it we will guide you through the steps to get your snake feeding again. 

Cancellations:

• Canceled orders prior to shipping will incur a fee of $10 for regular orders, $25 for grab bags, and $25 for wholesale offers.

Payment Plans:

• We offer 30- and 60-day payment plans. The 30-day plan requires a 25% deposit, with the balance due within 30 days. The 60-day plan is available for orders over $500, requiring a 25% deposit and two equal payments on the 30th and 60th days. If you have questions, please ask.
• Deposits will be forfeited on incomplete payment plans. However, if forfeited, the deposit amount can be applied to a future full-price purchase within four months.

Grab Bag Contest:

• Each contest will consist of three bags for three different snakes. Cost of each bag will vary depending on the contest. The image of the three snake in each contest will be the exact snakes offered. The contest runs until all 3 bags have been sold. If you are impatient on knowing what you won, you will get an order form emailed to you immediately after purchase. It will have a link to an image letting you know which snake you have won. But if you want the excitement of seeing your new pet when you open the bag, I would ignore it ;).
• Shipping on the grab bag will be $59. Customer can combine other contest winning for only one shipping charge or can combine with any regular Ball Python order for free shipping. Shipping terms are the same as everything on our site. Please see terms for more info.
• Canceled Grab bag will be charged a $25 cancellation fee.

Sales and Special Offers: